A Memorable Way for Customers to Reach Your Business
Give your customers a simple, memorable way to reach your services, offers and digital experiences.
Example short code for illustration
Example short code for illustration
Short code
One Short Code. Endless Possibilities.
A short code turns any phone into a direct line to your business — customers dial, choose and get what they need in seconds.
Dial*123#
Fast
Customers reach your service in a few seconds, on any phone.
Simple
No app to install and no internet connection needed.
Memorable
A short number that is easy to remember and to promote.
Features
Everything You Need to Reach Customers
A short code that works for your customers and your business.
Easy to Remember
A short, memorable number customers recall without looking it up — ideal for TV, radio, print and outdoor.
Fast Customer Access
Customers reach your services instantly from any mobile phone, with no app or data connection required.
Campaign Ready
Launch promotions, contests and offers that customers join with a single dial or text.
Business Integration
Connect the short code to your systems so requests reach the right service automatically.
Scalable
Start with one service and grow to more menus and campaigns as your business grows.
Analytics
Understand how customers use your short code and improve your services and campaigns.
Customer journey
How It Works
Four simple steps between your customer and your service.
Step 1
Customer dials short code
Your customer dials your short code from any mobile phone.
Step 2
Customer receives menu
A clear menu of your services appears on their screen.
Step 3
Customer selects service
They choose what they need with a single reply.
Step 4
Business delivers the experience
Your business delivers the information, offer or service instantly.
Use cases
Built for Every Industry
Short codes power customer journeys and campaigns across sectors.
Banking
Balance enquiries, mini statements, alerts and secure verification codes.
Retail
Product information, loyalty programmes, coupons and order updates.
Insurance
Policy information, premium reminders and claim requests.
Healthcare
Appointment booking, reminders and health information services.
Education
Exam results, registration and announcements for students and parents.
Entertainment
Voting, contests and interactive TV and radio campaigns.
Customer Service
Self-service menus, call-back requests and service updates.
Promotions
Text-to-win campaigns, instant coupons and exclusive offers.
Benefits
Built for Businesses That Want More
More reach, more engagement and more value from every customer interaction.
Reach Every Customer
Works on every mobile phone — smartphone or basic handset — with no internet required.
Higher Engagement
Interactive menus keep customers coming back to your services.
Lower Service Costs
Self-service journeys answer routine requests without waiting for an agent.
Stronger Brand
A memorable short code becomes part of how customers know your business.
Secure & Reliable
Delivered over the SomLink network.
Expert Support
Our business team supports you from setup to launch and beyond.
Get started
Connect Your Business With a Powerful Short Code
Launch in four simple steps.
Step 1: Contact Somalink
Tell our business team about your goals and your customers.
Step 2: Choose your solution
Agree the type of short code and the services it offers.
Step 3: Configure your short code
We set up your menus and connect them to your services.
Step 4: Launch
Go live and start promoting your short code to customers.
FAQ
Frequently Asked Questions
What is a short code?
A short code is a short, easy-to-remember number that customers dial or text to reach your business — for example to open a menu of your services, join a campaign or get information.
Does a short code work on every phone?
Yes. Customers can use a short code from a basic phone or a smartphone, with no app to install.
Can we choose our own number?
Availability of numbers varies. Our business team will show you the options when we plan your solution.
How long does setup take?
It depends on the type of short code and the services you connect. Our team will agree a timeline with you.
Is the code shown on this page a real short code?
No — *123# is an example used for illustration. Your business will receive its own short code.
Have another question?
Talk to SalesReady to Give Your Customers a Simpler Way to Connect?
Talk to our business team about the right short code for your business.