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FAQ
Frequently Asked Questions
Find quick answers to common questions
Mobile Services
How do I activate my SIM card?
Insert your SIM card, dial *123# and follow the activation prompts. You will need your ID number.
How can I check my data balance?
Dial *123*5# or use the SomLink app to check your remaining data, minutes, and SMS.
What should I do if I lose my SIM?
Visit any SomLink office immediately with your ID to block and replace your SIM card.
Internet Services
How long does fiber installation take?
Installation typically takes 3-5 business days after survey completion.
Can I upgrade my internet plan?
Yes, you can upgrade anytime through our app, website, or by calling customer service.
What if my internet is slow?
First restart your router. If the issue persists, run a speed test and contact support.
Mobile Money
How do I register for Mobile Money?
Visit any SomLink agent with your valid ID. Registration is free and takes a few minutes.
What are the transaction limits?
Daily limit is $5,000 for sending and $10,000 for withdrawals. Monthly limit is $50,000.
I sent money to the wrong number, what do I do?
Contact support immediately at 123. We will attempt to reverse the transaction.
Billing
How can I pay my bill?
Pay through Mobile Money, bank transfer, or at any SomLink office or authorized agent.
When is my bill due?
Postpaid bills are due on the same date each month. Check your bill for the exact date.
Can I get an itemized bill?
Yes, request an itemized bill through the app or customer service.
Coverage
What areas does SomLink cover?
Use the coverage map and search on this page. Each region and city shows the coverage information we have published, and it is updated as our network grows.
How can I check coverage?
Type your city or area in “Check coverage in your area”, or tap a region or city on the map to see its details.
Is 4G available in my area?
Search for your location: the result lists the network technologies available there. If no information is shown yet, contact us and we will check for you.
Will coverage expand to new areas?
Yes. We keep extending our network, and new areas are added to this page as they are connected.
What should I do if I have weak signal?
Restart your phone, check that mobile data is on and move closer to a window or open area. If the problem continues, contact our customer care with your location so our team can investigate.
Still Need Help?
Can't find what you're looking for? Submit a support ticket and our team will get back to you within 24 hours.
Support Hours
24/7 for urgent issues
Average Response Time
Under 2 hours
Resolution Rate
98% first contact